At Lux Gems, we value your satisfaction and offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return.
Eligibility for Return
To be eligible for a return, items must be in the same condition as received—unworn, unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.
Starting a Return
To initiate a return, please contact us at info@lux-gems.com. Please note that you are responsible for shipping costs associated with returning the item, and we recommend using a delivery service that insures the value of your purchase. Items sent back without a prior return request will not be accepted.
For any return inquiries, feel free to reach out to us at info@lux-gems.com.
Damages and Issues
Please inspect your order upon receipt. If you find that an item is defective, damaged, or if you received the wrong item, contact us immediately. We will evaluate the issue and work to resolve it.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, informing you whether the refund has been approved. If approved, you will be automatically refunded via your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Thank you for choosing Lux Gems!