All orders at Lux Gems are processed within 1 to 2 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive a notification when your order has shipped.
International and Domestic Shipping Rates and Estimates
We offer free worldwide shipping for all orders from our Canadian inventory. Additionally, for orders over $2,000 from Sri Lanka, we provide free FedEx Express shipping. For orders under $2,000, please see the shipping options below:
Shipping Option – Estimated Delivery – Time Price
EMS – 3 weeks – $80
FedEx – 3 to 5 business days – $200
Orders above $2,000 – 3 to 5 business days FREE
Please note that your order may be subject to import duties and taxes (including VAT/GST) upon arrival in your destination country. Lux Gems is not responsible for these charges; they are your responsibility as the customer.
How to Check the Status of Your Order
Once your order has shipped, you will receive an email notification containing a tracking number that you can use to monitor its status. Please allow 48 hours for the tracking information to become available.
If you have not received your order within 2 days of your shipping confirmation email, please contact us at info@lux-gems.com with your name and order number, and we will assist you.
Refunds, Returns, and Exchanges
For information on our refund and return policy, please refer to our dedicated section on that topic. Thank you for choosing Lux Gems for your gemstone needs!